topic Rental technical issue in Sky Store

Rental technical issue

Joey777 — Tue, 01 Aug 2023 19:07:50 GMT

Ordered a rental, it should have been available for a week. Within 48 hours the rental is not on recordings and when try to select the film again an error message comes up saying because of a technical issue your download can't be completed try again later

Re: Rental technical issue

MightyQuinn — Tue, 01 Aug 2023 19:26:51 GMT

Hi @Joey777 Did you start to watch it, even for a second as this flags the start of your maximum time to watch it, which I think is 48 hours (guess). It is shown on the rental screen.

Re: Rental technical issue

Joey777 — Tue, 01 Aug 2023 19:34:07 GMT

yes started it and saw it was supposed to be available for a week(it's an old movie!)

thanks

Re: Rental technical issue

MightyQuinn — Tue, 01 Aug 2023 20:02:45 GMT

@Joey777 wrote:
yes started it and saw it was supposed to be available for a week(it's an old movie!)
thanks

Hi @Joey777 Yes, you have a week to start watching it.

Re: Rental technical issue

mike+simmonds — Tue, 01 Aug 2023 21:25:05 GMT

Hi @Joey777

As @MightyQuinn says -once you start watching you only have 48 hours to finish watching

it might be worth trying a livechat with the Skystore team (open at 11am) to explain what happened and to see if they are willing to offer you a goodwill rental. Can't do any harm to ask ?

https://www.skystore.com/n/hcus/help/contact-us