topic Re: Cancel a sky store order in Sky Store

Cancel a sky store order

Lee+flack — Tue, 18 Jul 2023 18:42:25 GMT

How can I cancel a sky store order that I haven't watched

oldfella — Tue, 18 Jul 2023 18:43:35 GMT

@Lee+flack wrote:

How can I cancel a sky store order that I haven't watched

If you have watched it in any way you will not be charged

mike+simmonds — Tue, 18 Jul 2023 18:53:13 GMT

Well if it's a rental made on your Sky box and you have never pressed play on it - you won't be charged

if it's a buy and keep - you would need to contact the Skystore team to ask for a bit of goodwill as you get charged when you order it

link is here - but they aren't open till 11am tomorrow

Lee+flack — Tue, 18 Jul 2023 18:58:38 GMT

It's a buy and keep but without a dvd.

I haven't watched it and I've locked the 1st film so it can't be watched.

currently on hold trying to speak to someone but the waits around 40 mins 🤦‍♂️

mike+simmonds — Tue, 18 Jul 2023 19:01:36 GMT

If you are free at 10.58am tomorrow @Lee+flack I find that's a good time and good way to get in to the queue for livechat

Lee+flack — Wed, 19 Jul 2023 19:34:48 GMT

I've decided not to watch it and cross my fingers.

does anyone know how long it will disappear without watching it?

mike+simmonds — Wed, 19 Jul 2023 20:45:36 GMT

@Lee+flack wrote:
I've decided not to watch it and cross my fingers.

does anyone know how long it will disappear without watching it?

Sorry to say - that tactic won't work. With a buy and keep - you are charged irrespective of whether or not you watch it

it will never disappear from your list until you leave Sky.

edit: our discussion encouraged me to look at the terms and conditions (sad I know)

it says this

"You cannot cancel your purchase of digital content after the point the content download is scheduled on the Box."

So I'm confident a chat with the Skystore team is your only chance of success

Let us know wgat you decide to do and how you get on. Best of luck