topic Re: Sky Store Film Download Fail in Sky Store

Sky Store Film Download Fail

MarigoldSky — Mon, 03 Jul 2023 15:22:36 GMT

Hi,

Having problems downloading a film I have previously purchased on Sky Store. Other films I've bought download no problem, but this one particular film keeps coming up as "Download Failed" whenever I attempt it from within my purchases tab on my Sky Q box.

Has anyone else had this or know what's happening?

Re: Sky Store Film Download Fail

caesarome — Mon, 03 Jul 2023 15:35:35 GMT

After the failed download have you archived it before trying again, also have you troed rebooting your box at the mains after doing this before trying again ?

Re: Sky Store Film Download Fail

MarigoldSky — Mon, 03 Jul 2023 15:42:03 GMT

I have thought of that. It appears in my "recordings" section but there is no archive option, only lock. There is also the download icon on the picture of the film but that just brings up that failed message again.

Re: Sky Store Film Download Fail

caesarome — Mon, 03 Jul 2023 16:03:53 GMT

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Sky Store Film Download Fail

Exiled-in-HH — Tue, 04 Jul 2023 17:22:20 GMT

It is a shame Sky don't return useful error messages!

Re: Sky Store Film Download Fail

MarigoldSky — Tue, 04 Jul 2023 17:28:42 GMT

Spoke to Sky Store chat. After going through numerous options, they've said their tech team have acknowledged there's a fault at Sky's end with that particular film title.

Still waiting for them to fix whatever it is.

Re: Sky Store Film Download Fail

mike+simmonds — Tue, 04 Jul 2023 17:56:21 GMT

Thanks for letting us know @MarigoldSky

For those of us who are on the forum regularly- it's useful to know. Would you mind saying which movie it is ?

Re: Sky Store Film Download Fail

MarigoldSky — Tue, 04 Jul 2023 17:58:18 GMT

Don't judge me as it's for my kids...

Home Alone (Macauley Caulkin).

I'm now off to hide! 😂

Re: Sky Store Film Download Fail

mike+simmonds — Tue, 04 Jul 2023 20:32:31 GMT

No judgement here @MarigoldSky

A classic

Re: Sky Store Film Download Fail

Tom2602 — Wed, 05 Jul 2023 15:53:29 GMT

This is the same as me its just stuck in my Recordings tab and unable to delete.

Re: Sky Store Film Download Fail

MarigoldSky — Wed, 05 Jul 2023 16:55:02 GMT

Yes, same here. Sat in the recordings but the only option available I have is to "lock". The download icon is over the picture of the film, but just get the "Download Fail" message when I click on it.

Still waiting for the resolution though.

Re: Sky Store Film Download Fail

Tom2602 — Wed, 05 Jul 2023 17:04:52 GMT

Yeah exactly the same situation happened to me. I'll definitely be calling tomorrow afternoon to try and get a refund.

Re: Sky Store Film Download Fail

GlynScott — Wed, 17 Jul 2024 09:52:52 GMT

Having exactly the same issue with Sunrise (2024) bought on 5th July. Anyone got any solutions yet?

Re: Sky Store Film Download Fail

mike+simmonds — Wed, 17 Jul 2024 10:14:28 GMT

Probably best to go on to the Skystore livechat @GlynScott

They should be there now and until 7.30pm

https://www.skystore.com/n/hcus/help/contact-us

Re: Sky Store Film Download Fail

GlynScott — Wed, 17 Jul 2024 10:27:46 GMT

Thanks. Just been speaking to someone, very helpful, the issue is the movie itself so they have to go and sort it out! Said they will text me when its fixed.