topic Sky Store App to many devices!!! in Sky Store

Sky Store App to many devices!!!

Wharfdale — Sat, 10 Jun 2023 22:53:54 GMT

Hi,

I left sky back at the start of May it was my understanding that any purchase content was still accessible through the sky store app.

When I went to cast it said I have to may devices. I cannot access the device page on sky.com because my account is closed so it doesn't show as an option. I managed to remove the two devices using the sky go app.

BUT now the only way to register a new device is to play something via sky go or from a sky box. Which I cannot do as I no longer have a subscription???

Any advice is welcomed.

Re: Sky Store App to many devices!!!

mike+simmonds — Sat, 10 Jun 2023 23:02:47 GMT

I'm not sure of the timings of how long you have to do this @Wharfdale - but when leaving Sky you can ask the Skystore team to change your account to Skystore only (so that you can view your purchased movies.

Can I suggest you contact the Skystore team to see if you still have the option.

Livechat doesn't open till Monday 11am. You may be able to get through on Sunday by phone.

https://www.skystore.com/n/hcus/help/contact-us

Re: Sky Store App to many devices!!!

Wharfdale — Sat, 10 Jun 2023 23:13:28 GMT

Thanks Mike,

I'm still waiting on a refund so I might do it as soon as that happens.

Re: Sky Store App to many devices!!!

caesarome — Sun, 11 Jun 2023 08:54:13 GMT

I don't know what refund you are awaiting but if it is one from when you cancelled your Sky account then these can take up to 6 weeks but if it is showing as a credit on your account help can be arranged via here for you to speed this up.

I wouldn't wait that long before contacting them about this Sky Store issue tbh.

Re: Sky Store App to many devices!!!

Exiled-in-HH — Mon, 12 Jun 2023 11:34:46 GMT

@Wharfdale

Have you tried logging onto https://www.skystore.com?