topic Re: Insufficient credit on viewing card in Sky Store

Insufficient credit on viewing card

Fi1435 — Sat, 10 Jun 2023 20:46:28 GMT

After reading other comments apparently this is a common issue. However our bills are usually £200, and we have been with Sky many years and never a problem downloading a film. But tonight I have the message. Cannot get hold of anyone at sky or chat as it's now after 9pm !!!

Re: Insufficient credit on viewing card

mike+simmonds — Sat, 10 Jun 2023 21:14:09 GMT

Hi @Fi1435

You are right this is a common issue - but nothing to do with the amount of your monthly bill.

It's usually a separate limit agreed and set up within the Skystore team.

You can contact them using this link although I think the livechat does not open again till Monday 11am

https://www.skystore.com/n/hcus/help/contact-us

(£200 sounds a lot by the way - have you ever tried to haggle down the cost )

Re: Insufficient credit on viewing card

caesarome — Sat, 10 Jun 2023 21:17:11 GMT

As the live chat is not available until Monday now you might have to try the usual contact options instead.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home