Film

blue1956 — Wed, 03 May 2023 11:09:58 GMT

I purchased a film but it doesn't show in film's purchased

Re: Film

oldfella — Wed, 03 May 2023 11:15:53 GMT

@blue1956 wrote:

I purchased a film but it doesn't show in film's purchased

Hi @blue1956

Try rebooting your Q box. See if that brings it up in purchases.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Film

caesarome — Wed, 03 May 2023 12:54:36 GMT

@blue1956

Does it appear via your online account here:

https://www.skystore.com/n/mlbm/my-library/my-movies

If it does select it and try the send to box option.

topic Film in Sky Store

Film

Re: Film

Re: Film