https://helpforum.sky.com/t5/Sky-Store/Movie-Mass-will-not-download-properly/m-p/4296163#M20156 <P>Yes I am viewing on a tv directly connected by a HDMI cable. All other aspects of the Sky box are working perfectly.</P> Sat, 29 Apr 2023 14:34:59 GMT Trevelyan77 2023-04-29T14:34:59Z https://helpforum.sky.com/t5/Sky-Store/Movie-Mass-will-not-download-properly/m-p/4296070#M20153 <P>I have tried to rent the 2021 movie Mass several times. I download it, but when I hit play there is just a blue screen and no audio. I don't get charged (no confirmation email has come), but it goes through all the normal steps for renting a movie without any errors. Other movies and on demand content all download fine. Seems to be a glitch with this specific movie. I tried downloading the regular and HD versions. I've deleted and re-downloaded . I've powered off and on. Can someone from Sky check if there is a problem with this movie?</P> Sat, 29 Apr 2023 12:02:36 GMT https://helpforum.sky.com/t5/Sky-Store/Movie-Mass-will-not-download-properly/m-p/4296070#M20153 Trevelyan77 2023-04-29T12:02:36Z https://helpforum.sky.com/t5/Sky-Store/Movie-Mass-will-not-download-properly/m-p/4296090#M20154 <P>Are you trying to view it on the TV that is directly connected to your Sky+ box via a hdmi cable ?</P> Sat, 29 Apr 2023 12:17:07 GMT https://helpforum.sky.com/t5/Sky-Store/Movie-Mass-will-not-download-properly/m-p/4296090#M20154 caesarome 2023-04-29T12:17:07Z https://helpforum.sky.com/t5/Sky-Store/Movie-Mass-will-not-download-properly/m-p/4296163#M20156 <P>Yes I am viewing on a tv directly connected by a HDMI cable. All other aspects of the Sky box are working perfectly.</P> Sat, 29 Apr 2023 14:34:59 GMT https://helpforum.sky.com/t5/Sky-Store/Movie-Mass-will-not-download-properly/m-p/4296163#M20156 Trevelyan77 2023-04-29T14:34:59Z https://helpforum.sky.com/t5/Sky-Store/Movie-Mass-will-not-download-properly/m-p/4296198#M20158 <P>When you deleted these versions did you also delete them from your deleted folder so you do download a fresh copy of the film ?</P> Sat, 29 Apr 2023 15:24:36 GMT https://helpforum.sky.com/t5/Sky-Store/Movie-Mass-will-not-download-properly/m-p/4296198#M20158 caesarome 2023-04-29T15:24:36Z