topic Re: Sky store in Sky Store

Sky store

Adam951 — Sat, 22 Apr 2023 16:08:28 GMT

How do you get a film from sky store app to your sky q box? Looked online and says there is a option to send to box but I can't see one?

Re: Sky store

caesarome — Sat, 22 Apr 2023 16:13:56 GMT

You can only send a Buy and Keep film to your Sky Q box and not a rented film, so for Buy and Keep films you can do this here:

https://www.skystore.com/n/mlbm/my-library/my-movies

Locate the film and select it as you should then see the option to send it to your box. You can also do this via the Sky Store app.

Re: Sky store

Adam951 — Sat, 22 Apr 2023 16:25:39 GMT

I go on the link select the fil but the only options I get are play or download not option send to box. And they are buy/ keep films not rented.

Re: Sky store

caesarome — Sat, 22 Apr 2023 16:32:00 GMT

Is your Sky Store account linked to your Sky account:

https://www.skystore.com/n/aacc/my-account/account

Does the "View my Sky account" link appear on the right under "My Sky Account" on the link ?

Re: Sky store

Adam951 — Sat, 22 Apr 2023 16:56:06 GMT

Yes it does

Re: Sky store

mike+simmonds — Sat, 22 Apr 2023 17:05:06 GMT

Hi @Adam951

When I select a movie from within my Skystore library - I see a page like this. Do you see something different?

Re: Sky store

Adam951 — Sat, 22 Apr 2023 17:09:07 GMT

No I just see a picture of the film and then option to play or download

Re: Sky store

Adam951 — Sat, 22 Apr 2023 18:03:32 GMT

this is what i get

Re: Sky store

caesarome — Sat, 22 Apr 2023 18:27:03 GMT

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Sky store

Adam951 — Sat, 22 Apr 2023 18:30:16 GMT

The live chat has not been working the last 2 days! I have emailed them but still waiting for a response!

Re: Sky store

caesarome — Sat, 22 Apr 2023 18:41:25 GMT

@Adam951 wrote:

The live chat has not been working the last 2 days!

It is more likely that it wasn't available as others were using it whenever you tried to use it, the best time to use this if you can is to get in line at about 10.58am a few minutes before it is open.