topic Re: Not authorised movie in Sky Store https://helpforum.sky.com/t5/Sky-Store/Not-authorised-movie/m-p/4281556#M20091 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3755109">@SNANDK</a>&nbsp;</P><P>&nbsp;</P><P>If it's a rental made on a Sky box and you haven't viewed <STRONG>any</STRONG> of it - then that's not a problem as you won't be charged.&nbsp;<BR /><BR /></P><P>If it's a buy and keep or a purchase made online / on the app then you need to contact the Skystore team. They will probably ask you who bought the movie as for a buy and keep on your box, they must have known your PIN</P><P>&nbsp;</P><P>Livechat is next open on Monday at 11am</P><P>&nbsp;</P><P><A title="Store" href="https://www.skystore.com/n/hcus/help/contact-us" target="_self">https://www.skystore.com/n/hcus/help/contact-us</A>&nbsp;</P> Sat, 15 Apr 2023 19:19:28 GMT mike+simmonds 2023-04-15T19:19:28Z Not authorised movie https://helpforum.sky.com/t5/Sky-Store/Not-authorised-movie/m-p/4281552#M20090 <P>I did not authorise a movie purchase on my sky account how can I cancel it?</P> Sat, 15 Apr 2023 19:11:59 GMT https://helpforum.sky.com/t5/Sky-Store/Not-authorised-movie/m-p/4281552#M20090 SNANDK 2023-04-15T19:11:59Z Re: Not authorised movie https://helpforum.sky.com/t5/Sky-Store/Not-authorised-movie/m-p/4281556#M20091 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3755109">@SNANDK</a>&nbsp;</P><P>&nbsp;</P><P>If it's a rental made on a Sky box and you haven't viewed <STRONG>any</STRONG> of it - then that's not a problem as you won't be charged.&nbsp;<BR /><BR /></P><P>If it's a buy and keep or a purchase made online / on the app then you need to contact the Skystore team. They will probably ask you who bought the movie as for a buy and keep on your box, they must have known your PIN</P><P>&nbsp;</P><P>Livechat is next open on Monday at 11am</P><P>&nbsp;</P><P><A title="Store" href="https://www.skystore.com/n/hcus/help/contact-us" target="_self">https://www.skystore.com/n/hcus/help/contact-us</A>&nbsp;</P> Sat, 15 Apr 2023 19:19:28 GMT https://helpforum.sky.com/t5/Sky-Store/Not-authorised-movie/m-p/4281556#M20091 mike+simmonds 2023-04-15T19:19:28Z