https://helpforum.sky.com/t5/Sky-Store/Sky-store/m-p/4275746#M20013 <P>You will not have been charged due to you not starting the film so this is an easy fix. Delete the UHD version and go to Recordings &gt; Deleted and delete it again from here so it is completely removed from your box. Then you can go ahead and download and watch the HD version.</P> Sat, 08 Apr 2023 21:26:46 GMT caesarome 2023-04-08T21:26:46Z https://helpforum.sky.com/t5/Sky-Store/Sky-store/m-p/4275736#M20011 <P>Have rented the wrong resolution movie on sky store and now we cannot watch it. (UHD) and not (HD). Our tv doesn't support (UHD). Can we get our money back or change to watch it on (HD)</P><P>&nbsp;</P> Sat, 08 Apr 2023 20:46:29 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-store/m-p/4275736#M20011 Marina2103 2023-04-08T20:46:29Z https://helpforum.sky.com/t5/Sky-Store/Sky-store/m-p/4275746#M20013 <P>You will not have been charged due to you not starting the film so this is an easy fix. Delete the UHD version and go to Recordings &gt; Deleted and delete it again from here so it is completely removed from your box. Then you can go ahead and download and watch the HD version.</P> Sat, 08 Apr 2023 21:26:46 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-store/m-p/4275746#M20013 caesarome 2023-04-08T21:26:46Z