topic Re: Sky store credit in Sky Store

Sky store credit

Lisaf35 — Fri, 31 Mar 2023 15:38:54 GMT

How do I see how much sky store credit I have on the sky q box?

Re: Sky store credit

caesarome — Fri, 31 Mar 2023 16:01:58 GMT

I don't think you can see it in your Sky Q box but you can here under "Credit Balance":

https://www.skystore.com/n/aacc/my-account/account

Re: Sky store credit

Lisaf35 — Fri, 31 Mar 2023 16:06:31 GMT

thank you, I clicked on the link but can't find 'credit balance'?

Re: Sky store credit

mike+simmonds — Fri, 31 Mar 2023 16:13:55 GMT

Have you signed in @Lisaf35 after clicking the link ?

it works fine for me.

If you're not seeing it on the first page, click on the menu top left (horizontal lines) and you should see your balance next to your name.

Re: Sky store credit

Lisaf35 — Fri, 31 Mar 2023 16:17:52 GMT

Hi. Yes I am signed in and clicked on the three horizontal lines but nothing next to my name? How strange!

Re: Sky store credit

mike+simmonds — Fri, 31 Mar 2023 16:21:12 GMT

Very odd @Lisaf35

I see this

Do you definitely have some credit ?

The other thing you could do is livechat with the Skystore team who are open till 7.30pm - and ask them to check

https://www.skystore.com/n/hcus/help/contact-us

Re: Sky store credit

Lisaf35 — Fri, 31 Mar 2023 16:22:55 GMT

Ahhh thank you for your help, I'm sure I did have credit! I will chat with the live team!

Re: Sky store credit

caesarome — Fri, 31 Mar 2023 16:23:26 GMT

@Lisaf35

What do you see under "My Sky account" on the page or can you not see that either ?

Re: Sky store credit

Lisaf35 — Sun, 02 Apr 2023 08:30:38 GMT

This is what I see

Re: Sky store credit

caesarome — Sun, 02 Apr 2023 08:48:22 GMT

If you press your name another menu should appear so then select My Account and scroll down to Credit Balance.

Re: Sky store credit

Lisaf35 — Sun, 02 Apr 2023 08:56:41 GMT

So I have done that but nothing that says credit balance

Re: Sky store credit

caesarome — Sun, 02 Apr 2023 09:13:08 GMT

That image isn't showing much as it should be further down but I have a feeling it isn't showing for you because on my account it is also show under by name.

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Sky store credit

Lisaf35 — Sun, 02 Apr 2023 09:14:18 GMT

Thank you for all of your help. It's very much appreciated

Re: Sky store credit

mike+simmonds — Sun, 02 Apr 2023 09:18:32 GMT

hi @Lisaf35

As @caesarome says, if you have a credit balance it should be shown further down the my account page - mine looks like this