topic Re: PC -SKY STORE APP 'video cannot be played-support HDCP' error in Sky Store

PC -SKY STORE APP 'video cannot be played-support HDCP' error

Madmilefalkirk — Mon, 27 Mar 2023 15:16:09 GMT

hello,

trying to play a movie (buy and keep)

on win 10 pc, sky store app, monitor plugged in via DISPLAY PORT connection.

app will not play as it fails HDCP error.... any help?
note, nothing else throws errors.

Re: PC -SKY STORE APP 'video cannot be played-support HDCP' error

TimmyBGood — Mon, 27 Mar 2023 15:26:29 GMT

@Madmilefalkirk

Is the monitor HDCP compliant?

Re: PC -SKY STORE APP 'video cannot be played-support HDCP' error

Madmilefalkirk — Mon, 27 Mar 2023 15:46:51 GMT

Yes, hdcp compliment over display port, graphics card, cable and monitor

I got it working by..... DISABLING the hdcp protection on the graphics card......

Re: PC -SKY STORE APP 'video cannot be played-support HDCP' error

Madmilefalkirk — Mon, 27 Mar 2023 20:40:01 GMT

Update, disabling the hdcp allowed me to play vid a bit then it stopped citing a hdcp error,

Yet anything else using hdcp seems fine.

Meh, sky always seems to offer a lot but there always seems to be something that makes it not as simple as it should be.

Absolutely no issue with any other streaming service or anything. But tried the sky app on another machine, same thing (different gfx card and monitor, again display port)

Re: PC -SKY STORE APP 'video cannot be played-support HDCP' error

mike+simmonds — Mon, 27 Mar 2023 21:00:04 GMT

Hi @Madmilefalkirk

I'm not suggesting you are using the wrong equipment by using your display port- but as an alternative- do you have the option with your graphics card and monitor to try an

HDMI cable ?

Just to understand if with this particular movie the display port is struggling to deal with the Sky copy protection.

Which movie by the way ?

Re: PC -SKY STORE APP 'video cannot be played-support HDCP' error

Madmilefalkirk — Wed, 29 Mar 2023 10:51:58 GMT

no, the graphics card is display port only, and i would need to use a display port to hdmi cable (which is generally riddled with compatibility issues as they are often cheap 'make do' cables) to have a hdmi port, and i ran a HDCP check (tool found online) which shows its ok, which suggests to me that its not the hardware struggling, (as i stated, nothing else throws this error) I even tried it on a different pc (win 11, different GFX card, different monitor, display port again) and still get this error...

however, i can play it on my phone, and if i plug phone into monitor via usbC to display port, it plays fine, infact, testing via/through stream pc/software (used for live streams from other hardware) it seems to bypass the HDPC altogether anyway, using the same monitor and cable as before....

Re: PC -SKY STORE APP 'video cannot be played-support HDCP' error

Frank592 — Sat, 04 May 2024 20:17:02 GMT

I have the same error, total RUBISH

I have tried 10 hdmi cables, short longs expensive compatible... playing from a Mac mini m2.

abosokutely rubbish