Sky store

Brereton68 — Sat, 18 Mar 2023 22:52:58 GMT

I tried to rent a film tonight but it won't let me. Its saying purchase failed not available on package

I've never had a problem b4

Re: Sky store

mike+simmonds — Sun, 19 Mar 2023 09:05:59 GMT

On the forum we hear of a lot of messages similar to yours (these are almost always due to your Skystore account not being enabled yet by Sky for transactions)

Sometimes a purchase limit gets reset to £0 (rarely the fault of the customer - seems to be a process issue)

if yours is in this category then the easiest solution is to contact the Skystore team. This is a good link but unfortunately the livechat part isn't open till 11am Monday. You may be able to get through earlier by phone.

https://www.skystore.com/n/hcus/help/contact-us

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Sky store

Re: Sky store