topic Re: VIP download in Sky Store

VIP download

bittern56 — Fri, 17 Mar 2023 15:09:15 GMT

Cannot download my free film from a gift from sky VIP ? It's says my account is not enabled , what do I need to do please

Re: VIP download

oldfella — Fri, 17 Mar 2023 15:12:41 GMT

@bittern56 wrote:

Cannot download my free film from a gift from sky VIP ? It's says my account is not enabled , what do I need to do please

Hi @bittern56

First step is to setup a Sky Store account

https://www.skystore.com/n/hmya/help/faq/my-account

Re: VIP download

caesarome — Fri, 17 Mar 2023 16:14:42 GMT

@bittern56

This is a very common issue, the error means your account hasn't been set up for Sky Store purchases even free ones like this. So what you need to do is to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us