topic Re: Free movie in Sky Store

Free movie

gcbarr — Thu, 16 Mar 2023 19:08:04 GMT

I've been offered a free movie Shazam but when I go the claim it, it reads my account isn't enabled for purchases?

Re: Free movie

caesarome — Thu, 16 Mar 2023 19:32:16 GMT

This is quite a common issue so I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Free movie

mike+simmonds — Thu, 16 Mar 2023 19:36:28 GMT

Hi @gcbarr

oddly - even if it's a free movie - your account needs enabling by the Skystore team (livechat is usually easiest but they closed a few minutes ago- open again at 11.00am)

This is a good link

https://www.skystore.com/n/hcus/help/contact-us