topic Re: Finding free movies for Sky VIP reward in Sky Store

Finding free movies for Sky VIP reward

elkay62 — Mon, 06 Mar 2023 22:15:04 GMT

I've followed the link from the email telling me about claiming a free movie. Unfortunately, this has given me what looks like a list of every movie in the Sky Store, so I have to click on each movie individually to see if it is free. Most aren't! I have found a couple that are free, so I know it is recognising I am entitled to a free movie. But these are movies I'm not interested in...e.g. are free elsewhere or upcoming on Sky CInema.

Is there a way to filter the list, so that I can only see the movies that are free?

Re: Finding free movies for Sky VIP reward

caesarome — Mon, 06 Mar 2023 22:38:53 GMT

These are the VIP titles which you can purchase one of so long as they show as being £0.00 for you:

https://www.skystore.com/n/mvse/all-offers/sky-vip-welcome-gift?

After which you can then send the film to your Sky box if needs be.

Re: Finding free movies for Sky VIP reward

elkay62 — Mon, 06 Mar 2023 22:43:19 GMT

@caesarome That link is exactly my problem. When you click through, it lists loads of movies - not just the ones that are free as a reward.

It's a pain to pick a movie, click on it, find it isn't free, and have to go back to the list again. Repeat ad infinitum....

I was hoping that there would be a way to only see the movies which the offer applies to.

Re: Finding free movies for Sky VIP reward

caesarome — Mon, 06 Mar 2023 22:46:40 GMT

It is a very long list but that is the list for the free VIP movies so if they are not showing as being £0.00 then you will need to contact Sky Store support. They have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Finding free movies for Sky VIP reward

mike+simmonds — Mon, 06 Mar 2023 23:03:25 GMT

Hi @elkay62

Just in case your offer is not the "welcome " gift and is an "existing VIP" offer - does this list give you different choices ?

https://www.skystore.com/n/mvse/sky-vip/sky-vip-gift

Re: Finding free movies for Sky VIP reward

elkay62 — Tue, 07 Mar 2023 14:20:21 GMT

@mike+simmonds

This produces the same list, with the same problems. Some movies are priced at £0.00, but some are normal prices. It seems to be some of the latest movies are not available at £0.00, although some new releases are free.

I suspect that there is some sort of bug with the list. Either it is including movies in the list that are not part of the offer, or it is not showing the offer on some of the movies even though it should apply.

I haven't contacted the live chat yet as I haven't picked a movie yet.

Re: Finding free movies for Sky VIP reward

mike+simmonds — Tue, 07 Mar 2023 14:24:02 GMT

Thanks @elkay62

When you get through to Skystore- If you find a resolution you think might help others - do post it back on here.

good luck

Re: Finding free movies for Sky VIP reward

elkay62 — Tue, 07 Mar 2023 22:26:26 GMT

I ended up finding a suitable movie that was eligible for the reward, so didn't need to contact the live chat.

The conclusion I draw from my efforts:

- There is a bug in the list supplied for VIP Gift selection, that either includes movies not eligible for the offer, or does not carry the offer through when you select the movie from the list. I think it is some of the more recent releases that don't have the "eligible" flag marked.

- The supplied list is exceedingly difficult to browse through, as there are no filters or prices or sorting available on the VIP gift selection.

- A much better solution would be to add a filter to the Browse section of the Movies, so you could filter and sort to find movies, and also filter it to movies eligible for the offer.

I don't expect Sky is interested in investing in changes to make the experience better, as it is "only" rewards.

Re: Finding free movies for Sky VIP reward

Rhia — Mon, 27 Nov 2023 21:47:10 GMT

I gave up after scrolling through 8 pages of movies.

Was such a waste of time.

I am just using netflix now, not even going to bother with skycinema.

First and probably my last time using it.

Re: Finding free movies for Sky VIP reward

mike+simmonds — Mon, 27 Nov 2023 22:07:16 GMT

Hi @Rhia

If the movies you see here are offered at £0 (which they should if you are eligible for a general free VIP movie) - then this link (when you are signed in) should work ok

https://www.skystore.com/n/mvse/sky-vip/sky-vip-gift

Re: Finding free movies for Sky VIP reward

Ianrover — Tue, 10 Sep 2024 15:01:40 GMT

I have claimed my free movie and received an email to confirm it. But where do I find it on my SkyQ box?

It said during the process that I should look under "Sky Store" and select "Purchases". That's all well and good except there is not a category named "Purchases" on the drop down menu.

Re: VIP Diamond reward free movie

mike+simmonds — Tue, 10 Sep 2024 17:03:54 GMT

Hi @Ianrover

On your Sky Q box, rather than go to the Skystore option, go to Recordings / Purchases and your movie should be there

Re: Finding free movies for Sky VIP reward

caesarome — Tue, 10 Sep 2024 17:04:08 GMT

@Ianrover

What about Recordings > Purchases ?

Re: Finding free movies for Sky VIP reward

Ianrover — Sun, 13 Oct 2024 13:53:09 GMT

I have kept looking under Recordings-Purchases but it still has never appeared.

Re: Finding free movies for Sky VIP reward

mike+simmonds — Sun, 13 Oct 2024 13:58:08 GMT

Hi @Ianrover

and if you look online at Skystore and view your library - do you see it there and do you have the option to "send to box" ?

Re: Finding free movies for Sky VIP reward

Ianrover — Sun, 13 Oct 2024 14:02:36 GMT

On the Skystore drop down there is no "view your library"

Re: Finding free movies for Sky VIP reward

Ianrover — Sun, 13 Oct 2024 14:12:14 GMT

I have now looked online and My Library does not list the free film, only the films I have previously purchased.

Re: Finding free movies for Sky VIP reward

mike+simmonds — Sun, 13 Oct 2024 15:02:30 GMT

Hmm @Ianrover

and did you receive your email from Sky that says

"Settle in and press play" ?

Re: Finding free movies for Sky VIP reward

Ianrover — Sun, 13 Oct 2024 15:18:14 GMT

Indeed I did. Is there a time limit in which to watch it?

Re: Finding free movies for Sky VIP reward

caesarome — Sun, 13 Oct 2024 15:45:43 GMT

There is no time limit for Buy and Keep films hopefully the Sky Store support team can help so you with this.