topic Re: Stick64 in Sky Store

Stick64

Stick64 — Mon, 27 Feb 2023 21:10:15 GMT

I've been waiting 4 days for my Sky Store eVoucher to be despatched. I spoke to a Sky adviser on the first day. They told me it would be despatched within a few hours or the next day.

I'm still waiting 4 days later.

Anyone had a similar problem?

Re: Stick64

caesarome — Mon, 27 Feb 2023 22:07:00 GMT

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Stick64

Stick64 — Wed, 01 Mar 2023 09:55:07 GMT

Thanks. I've contacted them and await their reply. Hopefully within the next 24 hours I'll be sorted and I'll have my eVoucher.

Re: Stick64

Stick64 — Fri, 03 Mar 2023 18:17:39 GMT

Tried the link https://www.skystore.com/help/contact-us

Got an acknowledgment saying they'd reply with 48 hours. Actually more than 72 hours have gone by with no reply.

I rang Sky Store. They told me about a long delay for the dispatch of eVouchers.

I would expect Sky Store to let me know this as part of their answer, rather than not giving an answer.

Anyone else feel the same way?