topic Re: Sky Store on Device not working in Sky Store

Sky Store on Device not working

Lucyed — Wed, 01 Feb 2023 22:11:08 GMT

Is anyone else having issues? I've reinstalled app but same issue is happening. Will let me log in but when I click to play movie it just whirls with Sky Logo then goes black and then returns to first page. This is happening on two devices. Both have newest software updates and both tried with/without mobile data and WiFi etc but still same issue.

Re: Sky Store on Device not working

caesarome — Wed, 01 Feb 2023 22:15:26 GMT

This appears to be an ongoing issue at present as I get an "Alert, We are experiencing a problem" message when I hit play against any purchased film.This is via an iPad. So all we can do is for Sky to fix it so in the meantime you could always send an email to the apps team about this - apps@sky.uk don't forget to say what device you are using.

Re: Sky Store on Device not working

dibby281010 — Thu, 02 Feb 2023 08:45:46 GMT

I have two different tablets, one iPad and one Android. Both are experiencing issues with different symptoms. The Android tablet was experiencing the same issue as the OP, but after a removal of the app and reinstall it won't even launch now, showing the same whirling circle.

However, on the iPad when I try to start a downloaded film it is saying:

You have been offline for 0 days.

Please open your Sky Store app with an internet connection within 88 days so we can renew your session. Otherwise you won't be able to watch your downloads offline..

When I try to stream a movie on the iPad it simply says:

We are experiencing a problem at the moment. Please try again.

Needless to say I have tried the suggested resolution for the downloaded film. I have also rebooted, updated the OS, updated the app. But given the issue with the Android tablet following a reinstall of the app I have yet to try that.

As I say, hopefully they are all, differing, manifestations of a problem that lies with Sky and I'll get the service back soon.

Re: Sky Store on Device not working

dibby281010 — Thu, 02 Feb 2023 08:54:01 GMT

Just to update, my reinstalled app on the Android tablet has now launched, I have logged in, but I now have the same issue as the OP

Re: Sky Store on Device not working

caesarome — Thu, 02 Feb 2023 09:41:33 GMT

Have you contacted the apps team via the email address I posted above as I think this is worth doing as the more people that do this the better ?

Re: Sky Store on Device not working

dibby281010 — Thu, 02 Feb 2023 10:26:20 GMT

I have now!

Re: Sky Store on Device not working

caesarome — Thu, 02 Feb 2023 19:25:57 GMT

@dibby281010

There is an update for your iPad so try installing this as it should fix the issue.

Re: Sky Store on Device not working

dibby281010 — Fri, 03 Feb 2023 08:38:29 GMT

It worked on both tablets, thanks

Re: Sky Store on Device not working

Lucee2907 — Wed, 08 Mar 2023 13:22:09 GMT

I have sent the email as I am also having this problem, they haven't replied or acknowledged it.