topic Re: Charged for a film i did not order in Sky Store

Charged for a film i did not order

Springfield007 — Wed, 01 Feb 2023 14:40:27 GMT

I have been charged for a film i did not order or watch

Re: Charged for a film i did not order

mike+simmonds — Wed, 01 Feb 2023 15:20:37 GMT

It's extremely rare for this to happen where no one has (even accidentally) clicked an order page

typically we hear of children / visitors playing and ordering accidentally.

but to resolve the issue the best thing is usually a live chat with the Skystore team. They are open now and till 7.30 this evening

https://www.skystore.com/n/hcus/help/contact-us

They are usually helpful and understanding

Re: Charged for a film i did not order

caesarome — Wed, 01 Feb 2023 15:38:30 GMT

As well as what @mike+simmonds has said you also have to enter a pin to make a purchase as it isn't possible to order any film without doing this.

Re: Charged for a film i did not order

mike+simmonds — Wed, 01 Feb 2023 18:39:41 GMT

@caesarome wrote:
As well as what @mike+simmonds has said you also have to enter a pin to make a purchase as it isn't possible to order any film without doing this.

On Sky Q there is an option to turn off the PIN requirement for rentals (as @caesarome says - not buy and keep purchases )

If you are on Sky Q - was it a rental @Springfield007 ?

is the option switched on or off in your settings ?

parental / manage / PIN on purchase