topic Re: Nearly three hours trying to redeem Voucher for my free movie., in Sky Store

Nearly three hours trying to redeem Voucher for my free movie.,

JuneJuly — Mon, 30 Jan 2023 18:13:11 GMT

Hello

I have been hours today and other days, trying to redeem my voucher for my free movie. Apparently I'm a Diamond VIP customer. I enter the voucher code , when asked, in the only possible space , which says 'voucher code' but a message says it's wrong and to enter on order summary page. Which doesn't appear anywhere in this process.
thank you.

Re: Nearly three hours trying to redeem Voucher for my free movie.,

mike+simmonds — Mon, 30 Jan 2023 18:39:58 GMT

Hi @JuneJuly

Most vouchers go in to this box after signing in online

is this where you are trying ?

https://www.skystore.com/n/rdvc/redeem-voucher

Re: Nearly three hours trying to redeem Voucher for my free movie.,

JuneJuly — Mon, 30 Jan 2023 19:43:30 GMT

Yes it is. Thank you. It won't allow me to go any further?

Re: Nearly three hours trying to redeem Voucher for my free movie.,

mike+simmonds — Mon, 30 Jan 2023 19:53:12 GMT

Best thing I can suggest @JuneJuly

From 11am tomorrow you can livechat with the Skystore team (they open 11am to 7.30pm)

they should be able to work out what's going wrong. This is a good link (below)

if you are free then - try logging on at about 10.57 to be in the queue for when they open

https://www.skystore.com/n/hcus/help/contact-us