topic Re: Buy and Keep in Sky Store

Buy and Keep

Angery+Dave — Tue, 17 Jan 2023 12:46:16 GMT

Unreal, I have been with Sky for 4 years.

I have bought around 50 films from Sky Stores "buy and keep".

I had to relocate for work and had to cancel Sky.

They have now taken away all the films I have bought and say I have to buy them again as I am not a customer. But I can go back to the same site and buy the same films and keep them.!!!! How is this not daylight robbery?!!

I can log into to Sky Store and Sky Go and my online sky account but they say i don't have an active number so they cannot add these films back on?! They're a tech company surely this would be an easy fix?

Has anyone else had this problem?

I am truly thinking of taking legal action here for misleading me in "buying and keeping" as the title suggests. As you cannot keep them.

Re: Buy and Keep

caesarome — Tue, 17 Jan 2023 12:50:35 GMT

I'm not sure if it is possible now you have cancelled but did you ask them about changing your account to a Sky Store only one as this would allow you to access your purchases on devices like tablets, computers etc

Re: Buy and Keep

Angery+Dave — Tue, 17 Jan 2023 12:52:28 GMT

They said i could when i cancelled it, but now they're saying I am not allowed to view them, I have to buy them again. ON SKY STORE

Re: Buy and Keep

mike+simmonds — Tue, 17 Jan 2023 15:33:13 GMT

The usual process as @caesarome mentions is for you to ask Sky -( on closure of your TV account ) to convert your account to Skystore only

Then you can log in to your Skystore account and view your movies on a tablet / LG TV etc

you say that

@Angery+Dave wrote:
They said i could when i cancelled it

in my opinion - the key question is -

Did they say they were changing your account to Skystore only (at the time of closure) ?

If so then in your position I would be complaining again to Sky.