topic Re: Sky Store not working again in Sky Store

Sky Store not working again

maxismum — Fri, 13 Jan 2023 14:05:08 GMT

Is anyone else having problems with sky store again? I have a glass TV and when I go to sky store, the screen just stays black and doesn't load at all. I phoned a sky representative and he said that there were no issues reported and then said I might have to have a new television. It's not working on the puck in the bedroom either so it's not the tv that's the problem. I was wondering if anyone else was experiencing this.
Thanks everyone.

Re: Sky Store not working again

6inarowman — Fri, 13 Jan 2023 15:58:19 GMT

Yes this happening from yesterday and again today with my puck. Stays black screen. Lg tv for skystore says Well,that didnt go to plan... Sky Store isnt loading. Please try again in a bit. (0003)

Sky store app not working

Dougal13 — Fri, 13 Jan 2023 16:20:17 GMT

Hi, Is anyone else having problems being able to access Sky store app on now TV? Getting message saying there's a technical fault and to try again later but I can't even access the Web page via my mobile phone?! Help!!

Re: Sky Store not working again

maxismum — Fri, 13 Jan 2023 16:21:25 GMT

Hi 6

Yeah same here, not working since yesterday. Did a full reset for all the apps and now my discovery plus isn't working either, I just have a grey screen and a box with splash image written in it. He did say he was ringing back between 12-1 on Saturday to see if I have any joy so let's see if he does. Thanks for the reply though, at least I know it's not just mine that is the problem.

Sky store not working

Deelee1 — Fri, 13 Jan 2023 16:27:17 GMT

Is anyone else having problems with getting sky store to work?

Re: Sky Store not working again

Deelee1 — Fri, 13 Jan 2023 17:01:13 GMT

Hi, mine hasn't worked since last night. Wont work on my ipad or my TV. According to Sky I have no known issues 🙄

Re: Sky Store not working again

HellHound23 — Fri, 13 Jan 2023 17:25:11 GMT

Mines the same on both phone and tv. Just has the 0003 message saying to try in a bit. It's been doing this since yesterday afternoon for me. I hope it comes back on soon as I have just recently bought new movies and now cant watch them

Re: Sky Store not working again

maxismum — Fri, 13 Jan 2023 17:28:42 GMT

I've just tried the app on my iPad too and the movies all show but when I clicked on one to try it, there was a "sorry there is a technical issue" message. At least now there's something to tell us that there's a problem. It's a pity we don't get that on the telly so at least we know there is a fault.

Re: Sky Store not working again

HellHound23 — Fri, 13 Jan 2023 17:36:18 GMT

Thanks for letting us all know. Hopefully it will be back on soon

Re: Sky Store not working again

maxismum — Fri, 13 Jan 2023 17:39:12 GMT

Fingers crossed HellHound23 🤞

Re: Sky Store not working again

6inarowman — Fri, 13 Jan 2023 18:15:21 GMT

Mines working again on puck...

Re: Sky Store not working again

maxismum — Fri, 13 Jan 2023 18:19:07 GMT

Just tried mine on the telly and it's come back. I'll check the puck and my iPad too. Probably another glitch so next time it happens I'll just be patient and wait a couple of days, as annoying as that is.

Re: Sky Store not working again

Deelee1 — Fri, 13 Jan 2023 19:03:46 GMT

Just tried mine, all working again thank goodness 😁

Re: Sky Store not working again

maxismum — Fri, 13 Jan 2023 20:14:37 GMT

My discovery plus still isn't working so I refreshed the apps but still no joy. It works on my iPad and the puck but not the glass. Hoping that it's just a glitch that will be resolved soon but thank god I can watch my movies now 😄

Re: Sky Store not working again

HellHound23 — Sat, 14 Jan 2023 08:58:33 GMT

So now that I can get back on my sky store app on the tv it said that I the tv wasnt registered to skystore. When trying to watch movies said i had to wait till 1st Feb to add that tv back on. The tv in question has always been the one I have used the most and is what I make all my purchases through so guess I will have to wait. What a joke

Re: Sky Store not working again

maxismum — Sat, 14 Jan 2023 09:37:07 GMT

I turned my telly on this morning and it said, " we're having technical issues so you may have limited service" or something along those lines. It's back now but it's getting ridiculous ain't it. If I was allowed a dish at the place I'm living , there is no way on earth I would have got the glass, I would have kept my sky q boxes. The service with this television is the worst I've ever known with a provider. Fingers crossed you get yours sorted sooner rather than later and you're all back to normal. A sky rep is ringing me later between 12 and 1 I think he said. He's gonna get a right piece of my mind!

Re: Sky Store not working again

caesarome — Sat, 14 Jan 2023 10:05:33 GMT

@HellHound23 wrote:

When trying to watch movies said i had to wait till 1st Feb to add that tv back on. The tv in question has always been the one I have used the most and is what I make all my purchases through so guess I will have to wait.

@HellHound23

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

Re: Sky Store not working again

Exiled-in-HH — Wed, 25 Jan 2023 16:48:24 GMT

Sky Store's device management is a bit haphazard?

I lost to all my devices not long ago!