topic Re: VIP Diamond reward free movie in Sky Store

VIP Diamond reward free movie

Hawki88 — Tue, 10 Jan 2023 16:16:46 GMT

I have an email which says have a movie on us for your loyalty, there is a box which says claim now & a code.

I follow the link & choose a film & it takes me to a payment page & askd for my card details?? There is nowhere to add offer code as it says in the email.

Pleas etell me how to claim the free film without payment

Thanks

Re: VIP Diamond reward free movie

mike+simmonds — Tue, 10 Jan 2023 17:09:46 GMT

Hi @Hawki88

You should be able to redeem your voucher here

https://www.skystore.com/n/rdvc/redeem-voucher

Re: VIP Diamond reward free movie

caesarome — Tue, 10 Jan 2023 18:04:36 GMT

If you have never used the online Sky Store before I believe you do have to provide your payment details but once you have done this you should be able to redeem the code by using the link posted above by @mike+simmonds . Once you have done this the credit from this voucher should appear via your online account allowing you to select a Buy and Keep film to the value of the credit as it will be used to pay it.

Re: VIP Diamond reward free movie

Hawki88 — Wed, 11 Jan 2023 13:15:14 GMT

Thanks for the replies. I have tried the above link from @mike+simmonds & I get a message this offer code is in the voucher code box, please enter this offer code on the order summary page?

I have use Sky store before, so dont see why I need payment information?

Thanks

Re: VIP Diamond reward free movie

caesarome — Wed, 11 Jan 2023 13:46:27 GMT

@Hawki88

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

VIP FREE MOVIE

Laundradees — Sun, 15 Jan 2023 11:30:49 GMT

did all that as I have done in the past but this time I cannot see it. It wants to charge me

Re: VIP FREE MOVIE

caesarome — Sun, 15 Jan 2023 11:56:23 GMT

@Laundradees

Can you provide some more details on what this free movie is, have you been sent an email inviting you to claim any film for free or just a certain film and if so what one is it ?

Re: VIP Diamond reward free movie

Laundradees — Sun, 15 Jan 2023 13:01:35 GMT

I was sent an email from sky with a code. I put the code in and it asks me to click and send to my sky box which I did.
still nothing

Re: VIP FREE MOVIE

caesarome — Sun, 15 Jan 2023 13:06:56 GMT

So where does this come into it:

@Laundradees wrote:

It wants to charge me

So it wants to charge you ?

You have ordered it ?

You have sent it to your Sky box but it hasn't showed up ?

Re: VIP Diamond reward free movie

Laundradees — Sun, 15 Jan 2023 16:19:19 GMT

Sorry. It was an email from sky offering g a free movie. I picked the movie, copy and pasted the code and it then asked me to click the button below to send to my q-box. I did all that and it isn't there. It is showing in the sky store as purchased but unable to view it.

Re: VIP Diamond reward free movie

caesarome — Sun, 15 Jan 2023 16:38:54 GMT

What is happening when you try to view it ?

Are you able to archive it and then see if you can select it ?

If nothing works I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us