topic Re: Been charged twice for black Adam in Sky Store

Been charged twice for black Adam

Kimnield — Wed, 07 Dec 2022 15:48:56 GMT

Been charged twice for the same movie has this happened to anyone before

Re: Been charged twice for black Adam

caesarome — Wed, 07 Dec 2022 17:35:00 GMT

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

Re: Been charged twice for black Adam

mike+simmonds — Wed, 07 Dec 2022 19:51:33 GMT

Purchase (buy and keep) or rental @Kimnield ?

Never heard of it for a purchase - but sometimes happens on a rental where customers re rent by accident 48 hours after first viewing

Re: Been charged twice for black Adam

Kimnield — Wed, 07 Dec 2022 19:55:05 GMT

I bought it for 19.99 but been charged twice for the same film and only wanted it once lol

Re: Been charged twice for black Adam

mike+simmonds — Wed, 07 Dec 2022 20:13:37 GMT

Very odd @Kimnield

I wonder - by accident might you have clicked on both the regular edition and the bonus edition ?

both are £19.99 and it's the only way I can think this may have happened.

Anyway - however it happened - @caesarome advice must be the way to go

Re: Been charged twice for black Adam

Kimnield — Wed, 07 Dec 2022 22:22:42 GMT

Thanks @mike+simmonds I have I bought the bonus and the other one oh dear I will just phone them hopefully they will sort it out as I only wanted the one not 2 and didn't know I got it twice pmsl x

Re: Been charged twice for black Adam

caesarome — Wed, 07 Dec 2022 22:30:04 GMT

Ahh, that would explain the double charge as you didn't buy the both of them.

Hopefully Sky Store can help you with this so if phoning us the number on the link I posted for you earlier.

Lets us know how you get on.

Re: Been charged twice for black Adam

Kimnield — Thu, 08 Dec 2022 00:21:46 GMT

Than you @caesarome will give them a call in the morning thank you for your help and link