topic Re: SKY VIP GIFT - FREE MOVIE in Sky Store

SKY VIP GIFT - FREE MOVIE

Oldbexleyboy — Sun, 04 Dec 2022 10:12:33 GMT

I've succesfully ordered this free movie from the Sky store using a desktop pc. I requested the movie be sent to my Sky Q box, and confirmation was given on screen, however when I look for it in my sky store on the TV, I cant see the purchase ( Top Gun Maverick ) ? Any clues as to what I'm doing wrong please ( Sky Q box is listed as a compatible device as a way to watch the movie ) ?

Re: SKY VIP GIFT - FREE MOVIE

mike+simmonds — Sun, 04 Dec 2022 10:15:40 GMT

Morning @Oldbexleyboy

On your Sky Q box- don't look in the Skystore part of the menu - have you looked in your menu under Recordings / purchases ? Should be there

Re: SKY VIP GIFT - FREE MOVIE

Oldbexleyboy — Sun, 04 Dec 2022 10:34:02 GMT

Hi, yes I looked under purchases in recordings as well, and its not there either ?

Re: SKY VIP GIFT - FREE MOVIE

caesarome — Sun, 04 Dec 2022 10:39:33 GMT

Is your online Sky Store account linked to your Sky Q box ?

Sign in at skystore.com/myaccount and go to 'My Sky TV'.
Click on 'Link My Account'.
Follow the instructions on the screen. You'll need your 12 digit Sky Account number or the account number of the bank you use to pay your Sky bill.
Click 'confirm'

Re: SKY VIP GIFT - FREE MOVIE

mike+simmonds — Sun, 04 Dec 2022 10:42:31 GMT

Hi @Oldbexleyboy

If you log on to Skystore on a mobile device (say a phone or tablet) do you see the movie there and will it allow you to "send to box" from there ? That's worth a try

if not then try a livechat (opens at 11am) to the Skystore team and see if they can fix it

https://www.skystore.com/n/hcus/help/contact-us

Re: SKY VIP GIFT - FREE MOVIE

TheKelpy — Sun, 04 Dec 2022 11:22:17 GMT

Hi ,

Have you looked in the recordings section under purchases? If it's not there then perhaps it hasn't sent and maybe you need to try sending again.
I hope that's of some help.

Re: SKY VIP GIFT - FREE MOVIE

Oldbexleyboy — Sun, 04 Dec 2022 12:00:51 GMT

Cant see 'My Sky TV'. on desktop ? Or am I looking on sty tv itself ?

Re: SKY VIP GIFT - FREE MOVIE

caesarome — Sun, 04 Dec 2022 12:03:42 GMT

You need to do this online via this link:

https://www.skystore.com/n/aacc/my-account/account

Under MySky account there is a link on the right hand side

Click on 'Link My Account'.
Follow the instructions on the screen. You'll need your 12 digit Sky Account number or the account number of the bank you use to pay your Sky bill.
Click 'confirm'

Re: SKY VIP GIFT - FREE MOVIE

Oldbexleyboy — Sun, 04 Dec 2022 12:09:50 GMT

yes sent it from mobile device, but stillcant see the movie on sky tv

Am in the queue with live chat

Re: SKY VIP GIFT - FREE MOVIE

caesarome — Sun, 04 Dec 2022 12:15:09 GMT

Hopefully the live chat team can help you as you still haven't said if your account is linked or not ?

Re: SKY VIP GIFT - FREE MOVIE

Oldbexleyboy — Sun, 04 Dec 2022 12:15:25 GMT

I dont see a 'Link My Account' ? but it does say " View my Sky account" on right side ?

When I " view my account" on a different web page, there's nothing on that page that says " link my account " ?

Re: SKY VIP GIFT - FREE MOVIE

caesarome — Sun, 04 Dec 2022 12:25:03 GMT

In that case it is linked so hopefully the live chat team can sort this out for you.

Re: SKY VIP GIFT - FREE MOVIE

Oldbexleyboy — Sun, 04 Dec 2022 16:55:09 GMT

Hopeless live chat service !

After waiting many hours in a queue since approx 12.30-1 pm, I was cut off as I wasnt at my desktop to see the reply !

Re: SKY VIP GIFT - FREE MOVIE

mike+simmonds — Sun, 04 Dec 2022 16:57:58 GMT

Not much consolation I know @Oldbexleyboy but a tactic I have used successfully before - if you are free tomorrow- is to log on at 10.55 am to get in the queue early.

Re: SKY VIP GIFT - FREE MOVIE

Oldbexleyboy — Mon, 05 Dec 2022 12:09:57 GMT

Finally got connected by online live chattoday . I'm told by sky store, that my sky store account has somehow not been created correctly, so wont link to my sky box. I had to purchase the film from sky tv store, and then get reimbursed on my billing account. Apparently I will need to recreate the sky store account with a different email address ( and I assume link it to my sky tv account ? ) if I want to redeem free VIP movie gifts and watch on sky tv in the future.

Re: SKY VIP GIFT - FREE MOVIE

caesarome — Mon, 05 Dec 2022 13:21:18 GMT

At least you have an answer as I did think it was a linking issue but wouldn't have guessed anything about the account being created incorrectly.