topic Sky store won’t download in Sky Store

Sky store won’t download

Lee+Cymru — Sat, 03 Dec 2022 16:08:00 GMT

Hi,

we can't seem to download a film from sky store but can download all other channels.

last week I couldn't download sky atlantic and sky witness,so an engineer replaced our sky q box,are there issues with sky downloads?

Re: Sky store won’t download

caesarome — Sat, 03 Dec 2022 16:17:12 GMT

What is happening when you try to download the Sky Store film ?

Re: Sky store won’t download

Lee+Cymru — Sat, 03 Dec 2022 17:16:00 GMT

Hi,

it says download failed at the top of the screen instantly

Re: Sky store won’t download

caesarome — Sat, 03 Dec 2022 17:18:56 GMT

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

Re: Sky store won’t download

mike+simmonds — Sat, 03 Dec 2022 17:47:02 GMT

Just asking on the off chance @Lee+Cymru are you on regular broadband or on a mobile data type broadband

There were some problems reported a couple of weeks ago for mobile data users on Three

Re: Sky store won’t download

Lee+Cymru — Sat, 03 Dec 2022 17:52:59 GMT

Im on fibre optic broadband with BT,with good download speeds

Re: Sky store won’t download

mike+simmonds — Sat, 03 Dec 2022 18:28:51 GMT

I'd definitely go with the advice from @caesarome then

hope you get through on livechat. They will be open for another hour