topic Re: Movie Charge in Sky Store

Movie Charge

DJG — Thu, 01 Dec 2022 18:19:23 GMT

Got a text to buy a movie for free, anything out £13.99. Told me to choose movie and then put code in. I choose movie but it didn't ask for code. Have I now been charged for it????

Re: Movie Charge

caesarome — Thu, 01 Dec 2022 19:14:25 GMT

Without knowing what this offer was I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

Re: Movie Charge

julie+123456 — Fri, 02 Dec 2022 19:06:46 GMT

We have also had an e mail to buy a movie for free, anything for £13.99 told us to also to choose a movie and then put a code in. we choose a movie but it didnt ask for a code so now have been charged for it!!!!!!

Re: Movie Charge

mike+simmonds — Fri, 02 Dec 2022 19:13:28 GMT

Hi @julie+123456

What type of offer was it ? Was it one where you had to enter a code online (as opposed to choosing one from your Sky box ) ?

You can livechat with the Skystore team using this link but they are only open till 7.30om tonight and then tomorrow from 11am

https://www.skystore.com/n/hcus/help/contact-us

Re: Movie Charge

caesarome — Fri, 02 Dec 2022 19:29:00 GMT

@julie+123456 wrote:

We have also had an e mail to buy a movie for free, anything for £13.99 told us to also to choose a movie and then put a code in. we choose a movie but it didnt ask for a code so now have been charged for it!!!!!!

Can you post a screenshot of this email, blank out your personal details like your name, email address etc...

Re: Movie Charge

AnniefromCranny — Sun, 04 Dec 2022 15:56:22 GMT

Hi - exactly the same happened to me !! I received an email inviting me to select a free movie to buy and keep as a Diamond VIP. I was given a code but during the selection and purchase procedure, there was nowhere to enter the code and now I've been charged £4.99p. I did the transaction using my MacBook Air.

Re: Movie Charge

caesarome — Sun, 04 Dec 2022 16:19:39 GMT

The link to redeem the code is this one:

https://www.skystore.com/n/rdvc/redeem-voucher

As you can see it is on the top right of this page:

https://www.skystore.com/

All you can do now is to contact Sky store via the live chat and explain to them what has happened, this is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us