topic Re: Downgraded package, lost all purchases in Sky Store

Downgraded package, lost all purchases

WarrenRS — Mon, 28 Nov 2022 21:01:10 GMT

Hi all guru’s. So a couple of months ago, I downgraded my sky packages as we just done use them anymore. However, there are some movies etc that we had purchased previously (@ £15+ each) and now they cannot be viewed. I feel robbed! Anyone else seen this issue?

Re: Downgraded package, lost all purchases

GD1 — Mon, 28 Nov 2022 21:15:28 GMT

@WarrenRS Downgrading your package doesn't remove paid for content, you have not been robbed.

If you go ti the sky store website & log in you will be able to send all the films you purchased to the Sky Q box again. Did you not try this 1st?

Re: Downgraded package, lost all purchases

WarrenRS — Mon, 28 Nov 2022 21:20:47 GMT

What a stupid comment! No I didnt try that first. Otherwise I wouldnt have come on here seaching for help as, if my purchases were available, which they are not, I would sat happily watching them, rather than writing on this forum!

Re: Downgraded package, lost all purchases

caesarome — Tue, 29 Nov 2022 09:38:09 GMT

If your purchases are not showing via your online account either then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

Re: Downgraded package, lost all purchases

Adam+sky+82 — Tue, 29 Nov 2022 18:31:16 GMT

Hi, You might have rented the movies as opposed to buy and keep. When a movie is bought via the buy to keep it is saved to the actual sky account not the subscriptions

Re: Downgraded package, lost all purchases

WarrenRS — Tue, 29 Nov 2022 19:51:13 GMT

Hi all,

I spoke to Sky today. A "glitch" in the system. All restored now and all purchases accessible.