https://helpforum.sky.com/t5/Sky-Store/Free-film/m-p/4164482#M19065 <P>I was given a free sky film as part of my mobile phone contract, which I can't seem to download. I have followed all the instructions in the email sent to me; but when I go to the VIP section of the sky store none of the films show as £0. I'm signed in so I just can't fathom it.&nbsp;</P> Fri, 25 Nov 2022 22:39:37 GMT Little+Piggy 2022-11-25T22:39:37Z https://helpforum.sky.com/t5/Sky-Store/Free-film/m-p/4164482#M19065 <P>I was given a free sky film as part of my mobile phone contract, which I can't seem to download. I have followed all the instructions in the email sent to me; but when I go to the VIP section of the sky store none of the films show as £0. I'm signed in so I just can't fathom it.&nbsp;</P> Fri, 25 Nov 2022 22:39:37 GMT https://helpforum.sky.com/t5/Sky-Store/Free-film/m-p/4164482#M19065 Little+Piggy 2022-11-25T22:39:37Z https://helpforum.sky.com/t5/Sky-Store/Free-film/m-p/4164494#M19066 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3679812">@Little+Piggy</a>&nbsp;</P><P>&nbsp;</P><P>Just checking - are you signed in to your Skystore account before clicking on the VIP list ?</P><P>&nbsp;</P><P>Also are you using a login that has the same user ID that Sky recognise with your mobile account ?&nbsp;<BR /><BR /></P><P>(Don't mention your login or username on here)</P><P>&nbsp;</P><P>The other thing you can try if you are stuck - is to livechat with the Skystore team which opens next at 11am Saturday&nbsp;</P><P>&nbsp;</P><P>here's a good link&nbsp;</P><P>&nbsp;</P><P><A title="Store" href="https://www.skystore.com/n/hcus/help/contact-us" target="_self">https://www.skystore.com/n/hcus/help/contact-us</A>&nbsp;</P> Fri, 25 Nov 2022 23:40:50 GMT https://helpforum.sky.com/t5/Sky-Store/Free-film/m-p/4164494#M19066 mike+simmonds 2022-11-25T23:40:50Z