topic Re: Charged on sky store for something I did not purchase. in Sky Store

Charged on sky store for something I did not purchase.

TLHusbands — Thu, 27 Oct 2022 09:43:24 GMT

I have just received my latest bill and noticed there is a charge for a movie on the sky store which I did not purchase. I asked my partner if she had purchased this movie and she also said no. The movie also does not show in our purchases section on the sky q box and nobody else other than us two knows the PIN number to make any purchases. Is there any way of this being removed and refunded?

Re: Charged on sky store for something I did not purchase.

oldfella — Thu, 27 Oct 2022 09:55:27 GMT

@TLHusbands wrote:

Hi @TLHusbands

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Charged on sky store for something I did not purchase.

caesarome — Thu, 27 Oct 2022 10:48:36 GMT

@TLHusbands

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

Re: Charged on sky store for something I did not purchase.

mike+simmonds — Thu, 27 Oct 2022 11:21:12 GMT

Hi @TLHusbands

There is also a live chat direct with the Skystore team which is open till 7.30 tonight

https://www.skystore.com/n/hcus/help/contact-us