topic Re: Insufficient crediy on viewing card. in Sky Store

Insufficient crediy on viewing card.

Andrea1607 — Fri, 21 Oct 2022 17:01:18 GMT

I have just went to download a free film for vip on sky store and it keeps coming up with message insufficienct credjt on viewing card its never come up before in the 12 years i have been with sky can anyone help

Re: Insufficient crediy on viewing card.

mike+simmonds — Fri, 21 Oct 2022 17:08:24 GMT

Hi @Andrea1607

We see this a lot on the forum.

From time to time we hear of customers' purchase limit being set or reset to £0 or to a low amount

It's rarely anything to do with the customer doing something wrong - it just seems to happen

Thankfully it's usually easy to fix

A quick livechat to the Skystore team usually resolves it. They are still open now and until 7.30pm. Then tomorrow from 11am

https://www.skystore.com/n/hcus/help/contact-us

Re: Insufficient crediy on viewing card.

Andrea1607 — Fri, 21 Oct 2022 17:14:14 GMT

I have tries live chat but it keeps saying unavailable

Re: Insufficient crediy on viewing card.

mike+simmonds — Fri, 21 Oct 2022 17:38:27 GMT

They are there @Andrea1607 and will be for another hour - but I guess just busy.

If you are free in the morning. Try logging on and getting in the queue at 10.55 am - then wait till after 11am

That's worked for me in the past.

there should be a phone number in the link I posted earlier - you could try that also