topic Re: Insufficient fund for free VIP movie in Sky Store

Insufficient fund for free VIP movie

Beth6198 — Sat, 24 Sep 2022 16:40:01 GMT

I'm trying to access my free VIP reward, a free movie. It's showing as free but when I put my pin in it says I have insufficient funds? It's for 'Top Gun Maverick' thanks

Re: Insufficient fund for free VIP movie

SKY1992bf — Sat, 24 Sep 2022 16:49:27 GMT

@Beth6198 These free movies need to be ordered via the sky store website for mobile device viewing only and not via tv boxes as they are chargeable via that route

Re: Insufficient fund for free VIP movie

caesarome — Sat, 24 Sep 2022 18:19:51 GMT

@Beth6198

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here as they will be able to fix this for you:

https://www.skystore.com/help/contact-us

@SKY1992bf is correct, if this is your free VIP movie then you must order it via the website, if you select a Buy and Keep film which you must do you can then send it to your box.