topic Re: Blue Screen on Purchase in Sky Store

Blue Screen on Purchase

Jamesmall — Sat, 24 Sep 2022 11:16:17 GMT

So I've just paid £15 to download a film off the sky store.

When I try to play it, is just freezes on a blue screen. Other recordings off the TV are fine, but my purchases aren't working!

Any suggestions?

Re: Blue Screen on Purchase

Laing1 — Sat, 24 Sep 2022 11:38:51 GMT

@Jamesmall wrote:

So I've just paid £15 to download a film off the sky store.

When I try to play it, is just freezes on a blue screen. Other recordings off the TV are fine, but my purchases aren't working!

Any suggestions?

@Jamesmall you could try contacting Sky Store

https://www.skystore.com/n/hcus/help/contact-us

Re: Blue Screen on Purchase

mike+simmonds — Sat, 24 Sep 2022 13:26:54 GMT

Hi @Jamesmall

@Laing1 suggestion is probably the easiest - in case you can't get through - it would help to diagnose the problem if you could expand a bit on the circumstances

One possibility- Are you on Sky HD ? Viewing through a scart cable or magic eye ? Watching a premiere rental ?

That combination won't allow you to view due to extra copy protection built in these movies.

Do post again if you don't get it resolved