topic Re: Buy and Keep waiting on DVD in Sky Store

Buy and Keep waiting on DVD

KellL — Fri, 23 Sep 2022 08:54:07 GMT

I did a Buy & keep last month and I know the item is now out on DVD and has been for a couple of weeks. I wondered how long I should expect to wait before I receive it? Thanks

Re: Buy and Keep waiting on DVD

caesarome — Fri, 23 Sep 2022 09:03:08 GMT

Does anything show here when you login to the Sky store website:

https://www.skystore.com/n/amyo/my-account/my-orders

If not then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

Re: Buy and Keep waiting on DVD

KellL — Fri, 23 Sep 2022 09:11:55 GMT

Thanks so much. There's nothing showing so I will get in touch.

Re: Buy and Keep waiting on DVD

mike+simmonds — Fri, 23 Sep 2022 09:26:44 GMT

Morning @KellL

If there is nothing showing - one possibility that we have seen with other customers on the forum is that your order did not include a disc.

Is it possible that what you ordered was the digital download only ? If you are not certain, have a look at the email you would have been sent at the time or order.

Re: Buy and Keep waiting on DVD

KellL — Fri, 23 Sep 2022 09:52:07 GMT

Thanks I'll have a look