https://helpforum.sky.com/t5/Sky-Store/No-access-to-catch-up-or-sky-store-services/m-p/4101860#M18692 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/776505">@chris+heckel</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.</P> <P><BR />This link explains how this works:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.</P> Fri, 16 Sep 2022 15:38:59 GMT caesarome 2022-09-16T15:38:59Z https://helpforum.sky.com/t5/Sky-Store/No-access-to-catch-up-or-sky-store-services/m-p/4101783#M18689 <P>Hi can someone please help me. This morning I paid off my outstanding balance and set up new direct debit and have had my tv services reinstated but when I try to access any on demand (i.e catch up) or sky store I get a message pop up saying you do not have the sky+ entitlement &nbsp;how ever I can still record or watch recorded programs . How do I fix this and get access back please&nbsp;</P> Fri, 16 Sep 2022 14:20:36 GMT https://helpforum.sky.com/t5/Sky-Store/No-access-to-catch-up-or-sky-store-services/m-p/4101783#M18689 chris+heckel 2022-09-16T14:20:36Z https://helpforum.sky.com/t5/Sky-Store/No-access-to-catch-up-or-sky-store-services/m-p/4101860#M18692 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/776505">@chris+heckel</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.</P> <P><BR />This link explains how this works:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.</P> Fri, 16 Sep 2022 15:38:59 GMT https://helpforum.sky.com/t5/Sky-Store/No-access-to-catch-up-or-sky-store-services/m-p/4101860#M18692 caesarome 2022-09-16T15:38:59Z https://helpforum.sky.com/t5/Sky-Store/No-access-to-catch-up-or-sky-store-services/m-p/4101904#M18693 <P>Thank you for escalating this. We have sent chris+heckel an invite to chat <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 16 Sep 2022 16:15:05 GMT https://helpforum.sky.com/t5/Sky-Store/No-access-to-catch-up-or-sky-store-services/m-p/4101904#M18693 Lisa-P1987 2022-09-16T16:15:05Z https://helpforum.sky.com/t5/Sky-Store/No-access-to-catch-up-or-sky-store-services/m-p/4102420#M18698 <P>Update - this has been resolved on a private chat</P> Sat, 17 Sep 2022 11:52:37 GMT https://helpforum.sky.com/t5/Sky-Store/No-access-to-catch-up-or-sky-store-services/m-p/4102420#M18698 Mr+Flibbles+86 2022-09-17T11:52:37Z