topic Re: Purchased Films in Sky Store

Purchased Films

Chris-Lowe — Sun, 04 Sep 2022 08:12:18 GMT

Before Joining Sky I had movies purchased on Sky Store via NowTV, why do these not show on Sky store in my new sky Q box?

Re: Purchased Films

mike+simmonds — Sun, 04 Sep 2022 08:34:33 GMT

Morning @Chris-Lowe

Can you see your purchases here ?

https://www.skystore.com/n/mlbm/my-library/my-movies

If so you can send them to your Sky box by selecting - send to box

Re: Purchased Films

caesarome — Sun, 04 Sep 2022 08:37:45 GMT

@Chris-Lowe

NowTV and Sky are runs as separate companies so I'm not sure if you would be able to access your films that you previously purchased via Now with Sky, so what you might want to do is to ask the Sky Support team about this as they have a live chat that operates from 11am - 7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

Re: Purchased Films

Chris-Lowe — Sun, 04 Sep 2022 08:43:32 GMT

Thanks Mike I hadn't seen that button

Re: Purchased Films

caesarome — Sun, 04 Sep 2022 08:52:36 GMT

Are they there for you and if so can you send them to your Sky Q box ?

Re: Purchased Films

Chris-Lowe — Wed, 07 Sep 2022 07:27:47 GMT

This sent the purchased movies to my Sky Q box but I still can't play them, I get an error message.

Because of a technical issue, your download couldn't be completed. Please try again later.

I've been trying for several days & have resent them as well.

Re: Purchased Films

mike+simmonds — Wed, 07 Sep 2022 08:48:21 GMT

Morning @Chris-Lowe

Have you tried archiving the movies you have sent (archive on your Sky box)

Power off your box at the main plug for at least a minute. Power back on and try to download again.

if still stuck - livechat with the Skystore team opens at 11am

https://www.skystore.com/n/hcus/help/contact-us

Re: Purchased Films

Chris-Lowe — Wed, 07 Sep 2022 09:52:17 GMT

Thanks Mike

I tried that and the same error so I'll try the Sky chat