https://helpforum.sky.com/t5/Sky-Store/ERROR-EA999/m-p/4093330#M18629 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3630926">@Oz77</a>&nbsp;</P> <P>You could try a&nbsp;planner rebuild:</P> <P><BR />Press Services on your remote</P> <P>Select Help</P> <P>Select Sky+ Rebuild</P> <P><BR />This should take no longer than 10 minutes, don't do it if you are recording or due to start recording something.</P> <P>&nbsp;</P> <P>If that doesn't work then&nbsp;I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></P> Mon, 05 Sep 2022 19:31:18 GMT caesarome 2022-09-05T19:31:18Z https://helpforum.sky.com/t5/Sky-Store/ERROR-EA999/m-p/4093322#M18626 <P>Sky+HD box is not allowing me to playback a film I've just purchased.&nbsp;</P><P>&nbsp;</P><P>Coming up Error EA999, playback mot available at the moment.&nbsp;&nbsp;</P> Mon, 05 Sep 2022 19:25:20 GMT https://helpforum.sky.com/t5/Sky-Store/ERROR-EA999/m-p/4093322#M18626 Oz77 2022-09-05T19:25:20Z https://helpforum.sky.com/t5/Sky-Store/ERROR-EA999/m-p/4093330#M18629 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3630926">@Oz77</a>&nbsp;</P> <P>You could try a&nbsp;planner rebuild:</P> <P><BR />Press Services on your remote</P> <P>Select Help</P> <P>Select Sky+ Rebuild</P> <P><BR />This should take no longer than 10 minutes, don't do it if you are recording or due to start recording something.</P> <P>&nbsp;</P> <P>If that doesn't work then&nbsp;I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></P> Mon, 05 Sep 2022 19:31:18 GMT https://helpforum.sky.com/t5/Sky-Store/ERROR-EA999/m-p/4093330#M18629 caesarome 2022-09-05T19:31:18Z https://helpforum.sky.com/t5/Sky-Store/ERROR-EA999/m-p/4093336#M18630 <P>Completed the rebuild now saying the film I purchased has failed .</P> Mon, 05 Sep 2022 19:45:43 GMT https://helpforum.sky.com/t5/Sky-Store/ERROR-EA999/m-p/4093336#M18630 Oz77 2022-09-05T19:45:43Z https://helpforum.sky.com/t5/Sky-Store/ERROR-EA999/m-p/4093390#M18631 <P>Is this when you are trying to watch download it, if so can you delete the failed download and try downloading it again ?</P> Mon, 05 Sep 2022 21:15:16 GMT https://helpforum.sky.com/t5/Sky-Store/ERROR-EA999/m-p/4093390#M18631 caesarome 2022-09-05T21:15:16Z