topic Re: Gold VIP reward in Sky Store

Gold VIP reward

Toni1968 — Tue, 30 Aug 2022 12:42:24 GMT

When I try to claim my reward,...The Batman with code , to the value of 16.99... keeps saying invalid address to send dvd... I just want digital NO dvd... have emailed numerous times no reply and offer up tomorrow??

Re: Gold VIP reward

mike+simmonds — Tue, 30 Aug 2022 12:48:26 GMT

I'm wondering @Toni1968 if it just wants you to fill out the address section here as part of the process (even though in this case there is no physical disc)

in "my account/delivery address" - top left then scroll down to the bottom (when you are logged in)

https://www.skystore.com/

Re: Gold VIP reward

caesarome — Tue, 30 Aug 2022 14:41:37 GMT

What address is shown on your account when you login to the Sky Store website, if it is wrong and you can't change it then there is a live chat available until 7.30pm tonight if you want to get in touch with Sky Store support:

https://www.skystore.com/help/contact-us

Re: Gold VIP reward

Toni1968 — Wed, 31 Aug 2022 06:57:21 GMT

Hi thanks for reply... although all info on my account was correct I deleted and entered details again and worked... thanks again

Re: Gold VIP reward

mike+simmonds — Wed, 31 Aug 2022 08:25:57 GMT

Thanks for confirming @Toni1968