topic Re: Blu Ray pre order in Sky Store

Blu Ray pre order

richwoods68 — Sun, 28 Aug 2022 15:34:03 GMT

How do I get hold of somebody when nobody replies to emails and the live chat doesn't work?

I have a blu ray on order and its shown as pending despite being on general release. I need to know when I'll get it or if not can I get a refund so I can go and buy it

Richard

Re: Blu Ray pre order

caesarome — Sun, 28 Aug 2022 15:52:48 GMT

Was this the live chat you used as it should be available from 11am-7.30pm every day:

https://www.skystore.com/help/contact-us

Re: Blu Ray pre order

mike+simmonds — Sun, 28 Aug 2022 15:53:33 GMT

Hi @richwoods68

When I've needed the livechat- I found a good way to get through (if you are free at the time)

is to log on at 10.55 am and stay in the queue till after 11am when it opens

that usually works for me

They are open now and until 7.30pm

https://www.skystore.com/n/hcus/help/contact-us

Re: Blu Ray pre order

richwoods68 — Sun, 28 Aug 2022 20:55:15 GMT

Thanks,

Live Chat is just not connecting for me.

I guess I have to keep trying but not really sure why when I have emailed twice.

Re: Blu Ray pre order

caesarome — Sun, 28 Aug 2022 20:56:56 GMT

It closed at 7.30pm so might be why you can't get through now so perhaps try again from just before 11am in the morning if you can.

Re: Blu Ray pre order

richwoods68 — Mon, 29 Aug 2022 13:40:20 GMT

Whatever time of day I try Live Chat and whatever device I try it always times out.

Bit of a joke to be honest. No answer to 2 e-mails and can't get a connection on Live Chat.

Re: Blu Ray pre order

mike+simmonds — Mon, 29 Aug 2022 13:52:18 GMT

Hi @richwoods68

Not sure what to say other than I've just tried livechat and it was immediately available

maybe worth clearing cookies / cache on your device or trying a different browser

I got on using Safari on an iPhone 11