topic My sky store purchase won’t play in Sky Store

My sky store purchase won’t play

Dizzo — Fri, 26 Aug 2022 19:01:31 GMT

I purchased 2 movies today on sky store and they won't play. They ask for my pin which I enter but the screen is blank and blue. This has never happened before not sure why this is happening today.

Re: My sky store purchase won’t play

MightyQuinn — Fri, 26 Aug 2022 19:20:32 GMT

Hi @Dizzo You need to contact the Sky Store help desk.https://www.skystore.com/n/hcus/help/contact-us

I assume that you have power rebooted your Sky Q box, just in case there is a glitch.

Re: My sky store purchase won’t play

oldfella — Fri, 26 Aug 2022 19:19:31 GMT

@Dizzo wrote:

I purchased 2 movies today on sky store and they won't play. They ask for my pin which I enter but the screen is blank and blue. This has never happened before not sure why this is happening today.

Try rebooting your Q box @Dizzo

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: My sky store purchase won’t play

caesarome — Fri, 26 Aug 2022 19:25:45 GMT

Are these premier rental films @Dizzo or are they Buy and Keep films ?