topic Re: Postcode invalid in Sky Store

Postcode invalid

Roo92 — Wed, 20 Jul 2022 21:02:44 GMT

Hi I'm trying to sign up for sky store it says my postcode is invalid I have tried with a space and without but both say invalid

Re: Postcode invalid

caesarome — Wed, 20 Jul 2022 21:12:38 GMT

I would get in touch with Sky Store support regartding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

Re: Postcode invalid

mike+simmonds — Wed, 20 Jul 2022 21:18:40 GMT

Hi @Roo92

You are not alone in experiencing this as there is at least one other thread on this

https://helpforum.sky.com/t5/Sky-Go-Apps/invalid-postcode/td-p/3898184

I would certainly follow the advice from @caesarome and perhaps you could post back when you get a solution.

Perhaps - and only speculating here - there are glitches with certain postcodes?

Re: Postcode invalid

caesarome — Wed, 20 Jul 2022 21:24:08 GMT

That appears to be a slightly different issue though @mike+simmonds as all those posts are about issues with logging into the MySky app while this post from @Roo92 is about setting up a Sky Store account.

Re: Postcode invalid

Roo92 — Wed, 20 Jul 2022 21:26:34 GMT

Thankyou I'll get in touch with them tomorrow and let you know how it goes

Re: Postcode invalid

mike+simmonds — Wed, 20 Jul 2022 22:04:32 GMT

@caesarome wrote:
That appears to be a slightly different issue though @mike+simmonds as all those posts are about issues with logging into the MySky app while this post from @Roo92 is about setting up a Sky Store account.

Fair observation @caesarome although perhaps the two Sky glitches may be related even if the platform isn't the same

Re: Postcode invalid

Roo92 — Thu, 21 Jul 2022 13:58:01 GMT

Well I tried that link they were a complete waste of my time, quote "I am sorry to hear that you are unable to sign up on Sky Store, this is a self managed account and we would not be able to set up the account.

I can only advise to type up the address manually and see if that works, also what online device are you using?

I already explained I've tried it manually and it still says it's invalid they just said they cannot help so if that's the level of support from sky I think I'll give the whole thing a miss, thanks for trying to help

Re: Postcode invalid

mike+simmonds — Thu, 21 Jul 2022 14:03:49 GMT

Hi @Roo92

I have escalated your post to be looked at by the Sky help team. (Some of us on the forum are able to do this ) All being well they will contact you through this forum and you will see a little speech bubble appear which you can click on and respond to.

I hope they fix this for you

Re: Postcode invalid

Greenfingers001 — Fri, 22 Jul 2022 09:57:44 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Postcode invalid

Tom-W19 — Sun, 24 Jul 2022 11:01:06 GMT

Hi Roo92

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.