topic Re: I can’t find Sky Store on Sky Glass in Sky Store

I can’t find Sky Store on Sky Glass

Ineedhelp12345 — Sun, 05 Dec 2021 17:32:22 GMT

I recently signed up to Sky Glass but I can't seem to find Sky Store anywhere?!

Re: I can’t find Sky Store on Sky Glass

mike+simmonds — Sun, 05 Dec 2021 17:41:19 GMT

This paragraph should help

"To watch any Sky Store purchases, you’ll need to use the Sky Store app (through the Movies > Apps menu) on Sky Glass. Or you can use voice control and say "open Sky Store". Then just log in with your Sky iD details."

Re: I can’t find Sky Store on Sky Glass

Ineedhelp12345 — Mon, 06 Dec 2021 00:32:58 GMT

Ok, I've managed to load the Sky Store app now but it's not recognising my Sky login, says my password is incorrect even though I know it's right.

Re: I can’t find Sky Store on Sky Glass

mike+simmonds — Mon, 06 Dec 2021 00:44:44 GMT

Hi @Ineedhelp12345

Although you are sure of your login details - the logical thing to try would be to reset your username and or password

Other than that I would suggest you try the Skystore live chat which opens at 11am

https://www.skystore.com/n/hcus/help/contact-us

hope that helps

Re: I can’t find Sky Store on Sky Glass

Sky+4+Retention — Mon, 06 Dec 2021 19:53:10 GMT

Sky store is just dreadful on sky glass not all my movies will play and restore purcheses will not work. For now at least you cant link sky store to your main sky account which means any new purcheses have to be paid by credit or debit card and cant be added to your Sky bill.

I used to have Sky Q and 3 mini boxes which counted as one device, I now have Sky Glass and 3 sky pucks all devices are separate and would take me up to the 4 maximum devices registered that you can have on Sky Store, this would also mean it would take me till next March before i could get all my Sky Glass products into sky Store as you can only change 1 device per moth.

Sky store needs a Major update

Re: I can’t find Sky Store on Sky Glass

dbader — Fri, 24 Dec 2021 14:57:34 GMT

@ineedhelp and others.

Ok, Sky just told me I have 2 free movies, to go into Sky Store and pick them

So I went into 'Movies' and then 'Apps' and clicked ,'Sky Store'. 3 times it told me the app isn't currently available, then on the 4th attempt, the screen went black and I eventually had to power of the puck and power it on again.

So 'Happy Christmas, Sky' - you gave me something which I can't access.

Also the row of SKY Channels disappears and appears whenever. This is a shame as it is the one thing I really like about this system - the (sometimes) access to Sky Channels.

I need it fixing, Sky!!!

Re: I can’t find Sky Store on Sky Glass

Sky+4+Retention — Fri, 24 Dec 2021 16:53:21 GMT

I find the best way is to say hello sky and say sky store

Re: I can’t find Sky Store on Sky Glass

dbader — Fri, 24 Dec 2021 16:56:02 GMT

@Sky+4+Retention

The trouble with that is that speech recognition doesn't seem to work with my Sky Glass puck

Re: I can’t find Sky Store on Sky Glass

Sky+4+Retention — Fri, 24 Dec 2021 18:12:01 GMT

Sound like you have an issue with the remote rather than the puck.

select movies

scroll all the way to the bottom you should see sky movies then next to that is sky store.

hope that helps please let me know 👍

Re: I can’t find Sky Store on Sky Glass

dbader — Fri, 24 Dec 2021 18:25:08 GMT

@Sky+4+Retention

I did finally get into the Sky Store from the Movies, Apps, Sky Store - as you described.

I don't know why the speech control doesn't work, because the remote works for everything else. I am going to investigate further.

Thanks for your help, though.

Have a great Christmas

Re: I can’t find Sky Store on Sky Glass

Sky+4+Retention — Fri, 24 Dec 2021 18:31:04 GMT

Glad it helped, have a good Christmas and stay safe

Re: I can’t find Sky Store on Sky Glass

dbader — Fri, 24 Dec 2021 19:47:06 GMT

@Sky+4+Retention

The latest on voice control - I re con figured my remote again, and now I have the voice control - so you were right - it was apparently a remote problem.

Re: I can’t find Sky Store on Sky Glass

Sky+4+Retention — Fri, 24 Dec 2021 20:05:58 GMT

Excellent happy to have helped you 👍

Re: I can’t find Sky Store on Sky Glass

Jason+Blackford — Sun, 10 Jul 2022 18:42:53 GMT

Hello I previously had normal sky Q and have about 50 movies in there I can't seem to get them on sky glass the guy at sky says go into the app it gives you the option to do something but that's not true