topic Pre ordered a bluray not arrived in Sky Store

Pre ordered a bluray not arrived

TWIGGYTA96 — Thu, 07 Jul 2022 08:41:49 GMT

Preordered sonic 2 from sky store it has been released was told it would be posted and has still not arrived and is now not showing on my orders any advice as I have to pay for this on this months bill

Re: Pre ordered a bluray not arrived

GD1 — Thu, 07 Jul 2022 08:43:43 GMT

@TWIGGYTA96 Your post has been moved from the broadband forum as it's not a broadband issue.

Re: Pre ordered a bluray not arrived

caesarome — Thu, 07 Jul 2022 08:48:59 GMT

@TWIGGYTA96

Does anything show on your order tracking page here regarding this order:

https://www.skystore.com/n/amyo/my-account/my-orders

If not there is a live chat that opens at 11am that you can use to speak to Sky if you are sure you did order this with a Blu-Ray against opposed to just the download option, the link to the live chat can be found here:

https://www.skystore.com/help/contact-us

Re: Pre ordered a bluray not arrived

mike+simmonds — Thu, 07 Jul 2022 08:51:23 GMT

Hi @TWIGGYTA96

I saw a very similar post to yours yesterday regarding Sonic (it wasn't clear if that was Sonic 1 or Sonic 2)

At 11am the Skystore live chat opens and it might be easiest for you to chat with them directly to ask about your Bluray

https://www.skystore.com/n/hcus/help/contact-us