topic Watching purchases in Sky Store

Watching purchases

Alanb1956 — Thu, 16 Jun 2022 23:15:13 GMT

I have two devices on my Sky store account, my iPhone and I pad , tried watching a movie and it says I can't because I have reached my device limit , ridiculous, this absurd, I am not happy, so how do I cure this pathetic issue??

Re: Watching purchases

mike+simmonds — Thu, 16 Jun 2022 23:59:10 GMT

Hi @Alanb1956

If you sign in to your Skystore account online - then click on -my account / devices / manage devices- you will see your devices, how many devices you can choose and that you can change one device a month - that should allow you to remove whichever device you will not be using soon.

Edit: my limit by the way - is 4 devices - is yours definitely 2 ? I thought we all had 4

I expect Sky have limits to stop a situation where someone rents or buys a movie then shares it round several people.

hope that helps

Re: Watching purchases

caesarome — Fri, 17 Jun 2022 04:51:43 GMT

@Alanb1956

When logged into this link how many devices do you see because like @mike+simmonds for me I see 4 slots:

https://www.skystore.com/n/adev/my-account/devices

Re: Watching purchases

Alanb1956 — Sat, 18 Jun 2022 10:35:43 GMT

Yes I have a limit of four devices but I just have the two registered, this is what I don't understand, when I log on and try watch something it tells me I've reached my limit and won't let me watch anything, frustrating

Re: Watching purchases

mike+simmonds — Sat, 18 Jun 2022 10:44:59 GMT

Hi @Alanb1956

Try the Skystore livechat which is open now. They can look at your account. We (as other Sky customers ) can only talk generally

https://www.skystore.com/n/hcus/help/contact-us