https://helpforum.sky.com/t5/Sky-Store/Film-hasn-t-downloaded/m-p/4004997#M17953 <P>After ordering the film did you get the confirmation email that is sent for all purchases ?</P> Sat, 21 May 2022 09:03:50 GMT caesarome 2022-05-21T09:03:50Z https://helpforum.sky.com/t5/Sky-Store/Film-hasn-t-downloaded/m-p/4004916#M17951 <P>Hi I brought the greatest showman on my Sky Q box last night, normally the films download straight away, however it is nowhere to be found in my recordings or in my purchases. I know the purchase went through because now when I go back into the sky store, I only have the option to rent the movie, not to buy it. Please can anybody help?</P> Sat, 21 May 2022 06:39:04 GMT https://helpforum.sky.com/t5/Sky-Store/Film-hasn-t-downloaded/m-p/4004916#M17951 Jotib 2022-05-21T06:39:04Z https://helpforum.sky.com/t5/Sky-Store/Film-hasn-t-downloaded/m-p/4004919#M17952 <P>Morning&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3573208">@Jotib</a>&nbsp;</P><P>&nbsp;</P><P>If you have a device you can use to go to Skystore on line. (Phone / Tablet etc)&nbsp;<BR /><BR /></P><P>Log on to your account and see if The Greatest showman is showing in your library&nbsp;</P><P>&nbsp;</P><P><A title="Store" href="https://www.skystore.com/n/mlbm/my-library/my-movies" target="_self">https://www.skystore.com/n/mlbm/my-library/my-movies</A>&nbsp;</P><P>&nbsp;</P><P>If so - select it and choose "send to box"</P><P>&nbsp;</P><P>Hopefully that will make it appear in your Sky box purchases in a minute or two.&nbsp;</P> Sat, 21 May 2022 06:49:01 GMT https://helpforum.sky.com/t5/Sky-Store/Film-hasn-t-downloaded/m-p/4004919#M17952 mike+simmonds 2022-05-21T06:49:01Z https://helpforum.sky.com/t5/Sky-Store/Film-hasn-t-downloaded/m-p/4004997#M17953 <P>After ordering the film did you get the confirmation email that is sent for all purchases ?</P> Sat, 21 May 2022 09:03:50 GMT https://helpforum.sky.com/t5/Sky-Store/Film-hasn-t-downloaded/m-p/4004997#M17953 caesarome 2022-05-21T09:03:50Z