topic Re: Credit for rental in Sky Store

Credit for rental

Cathyod76 — Sun, 01 May 2022 18:49:07 GMT

Hiya tried to rent a film, it says I don't have enough credit although everything is all paid on time, phoned the helpline who just tried to sell me a different package with no answers!! Has anyone any advice please! Thanks in advance

Re: Credit for rental

MightyQuinn — Sun, 01 May 2022 18:56:56 GMT

Hi @Cathyod76 Have you tried setting up a payment method in the Sky Store?

https://www.skystore.com/n/aacc/my-account/account

Re: Credit for rental

caesarome — Sun, 01 May 2022 19:13:08 GMT

@Cathyod76

The message is a little bit misleading as it doesn't mean you don't have enough credit as it usually means that the spending limit on your account has been reached or is set at £0 so you will need to contact Sky Store support about this as it is a very common issue so they will be able to fix it for you. If it helps there is a live chat available from 11am tomorrow:

https://www.skystore.com/help/contact-us

Re: Credit for rental

Cathyod76 — Mon, 02 May 2022 13:38:05 GMT

Thanks guys, all sorted