topic Re: Mistaken purchase in Sky Store

Mistaken purchase

mummyd4 — Fri, 29 Apr 2022 19:29:14 GMT

I've mistakenly paid for a sky store film instead of using a free code that sky gave me, is there any way of cancelling the order. I stopped the download immediately and haven't attempted to watch it

Re: Mistaken purchase

mike+simmonds — Fri, 29 Apr 2022 20:02:15 GMT

Hi @mummyd4

If it was a rental from your Sky box and you haven't watched any of it - you won't be charged.

If it was a transaction from Skystore online - or a buy and keep from your Sky box then the system will charge you

Best thing to try is a livechat tomorrow (open at 11am) with the Skystore team to ask for some goodwill

https://www.skystore.com/n/hcus/help/contact-us

hope you have some success

Re: Mistaken purchase

mummyd4 — Sun, 01 May 2022 06:40:06 GMT

All sorted now, thanks for your help

Re: Mistaken purchase

mike+simmonds — Sun, 01 May 2022 08:37:47 GMT

Good to hear @mummyd4