topic Re: WRONG COUNTRY in Sky Store

WRONG COUNTRY

Avon1300 — Fri, 29 Apr 2022 12:41:27 GMT

When trying to redeem my VIP gift, upon entering the 'Claim Now' CODE I get the error message:-

The code you have entered is not valid
in this country. Please contact us for
assistance

I am in the UK and always have been

Any ideas folks?

Re: WRONG COUNTRY

caesarome — Fri, 29 Apr 2022 12:44:38 GMT

It has been a long time since I did this so have you checked that you have to use the code.

When logging into the Sky Store website here if these films appear as £0.00 then you can go ahead and "purchase" one:

https://www.skystore.com/n/mvse/all-offers/sky-vip-welcome-gift

If this doesn't help then contact the Sky Store team for help, there is a live chat open until 7.30 this evening:

https://www.skystore.com/n/hcus/help/contact-us

Re: WRONG COUNTRY

mike+simmonds — Fri, 29 Apr 2022 12:50:12 GMT

Hi @Avon1300

When you sign in to your Skystore account online - in the my account section -is your address and postcode correct ?

Do you use a VPN ? If so turn it off temporarily.

The other suggestion which might work - is if you have a bit of data on your phone / tablet - come off wifi - and while on 4G / 5G try to apply the voucher online

What sort of VIP code are you trying by the way ?

If you get stuck - the Skystore livechat team will talk you through it. They are open till 7.30 tonight

https://www.skystore.com/n/hcus/help/contact-us