topic Re: Sky store in Sky Store

Sky store

Derbygoo — Tue, 26 Apr 2022 19:22:21 GMT

Hello,

we rented The Batman Sunday, started it but, didn't get to finish it, gone back to it tonight and it's gone. I can see now it says 48 hours after pressing play it will disappear. Is there anything I can do, we had an hour left. Thanks

Re: Sky store

mike+simmonds — Tue, 26 Apr 2022 19:33:24 GMT

Hi @Derbygoo

The best thing I can suggest is that you try a live chat in the morning (they open at 11am) with the Skystore team - explain egg if at happened and ask for a bit of goodwill

this does happen from time to time and there often is confusion over the fact you have a week to start watching- but only 48 hours after you press play.

hope they are helpful and that you get it sorted out

This is a good link - I find a good idea is to get in the livechat queue at about 10.57 and stay online until they open and an agent is free

https://www.skystore.com/n/hcus/help/contact-us

Re: Sky store

mike+simmonds — Wed, 27 Apr 2022 12:48:54 GMT

Did you manage to get through @Derbygoo ?

Were they understanding?