topic Re: Sky Gift Code Not Working in Sky Store

Sky Gift Code Not Working

Bish11 — Tue, 29 Mar 2022 20:06:30 GMT

I got an email sayin

"Sarah, your Sky Store gift expires soon"

when I put the unique code into the payment section for the film I have chosen, I get the message:

"This Offer Code can't be redeemed for this title - please check Offer Code T&Cs."

I am selecting from the Gift Film section, so I can only assume that the code hasn't been activated. The offer runs out in 2 days, so it looks as though we are go8ng to miss out. Any solutions?

Re: Sky Gift Code Not Working

caesarome — Tue, 29 Mar 2022 20:48:43 GMT

Have you tried a film from this selection:

https://www.skystore.com/n/mvse/all-offers/sky-vip-welcome-gift

If this doesn't work either then you will need to contact Sky Store support for help, they have a live chat that is available tomorrow between 11am and 7.30pm:

https://www.skystore.com/help/contact-us

Re: Sky Gift Code Not Working

mike+simmonds — Tue, 29 Mar 2022 20:51:02 GMT

Hi @Bish11

Could you clarify where you got the gift from ?

Re: Sky Gift Code Not Working

Bish11 — Wed, 30 Mar 2022 07:14:35 GMT

Yes, the link is taking me to the right VIP Gift section.

Re: Sky Gift Code Not Working

Bish11 — Wed, 30 Mar 2022 07:15:57 GMT

The gift is from Sky VIP and i got a reminder email to claim the gift before the 31st March.

Re: Sky Gift Code Not Working

caesarome — Wed, 30 Mar 2022 09:15:19 GMT

You will have to contact Sky Store support about this as per my previous post as hopefully they should be able to help you.

Re: Sky Gift Code Not Working

mike+simmonds — Wed, 30 Mar 2022 09:32:52 GMT

Thanks for clarifying @Bish11

I had wondered if it was from somewhere else - but if Sky VIP I'm really surprised the welcome gift link posted by @caesarome hasn't worked for you.

if you haven't tried his link - that is definitely worth a try.

Other than that - if you're free in 25 minutes I would suggest logging on to the Skystore livechat just before 11am and hopefully when it goes live at 11am there will be a advisor free without you having to wait too

long.

Re: Sky Gift Code Not Working

Bish11 — Wed, 30 Mar 2022 15:11:29 GMT

Miraculously the code worked later this morning! It was obviously a broken link that has now been fixed. Thanks for the help.

Re: Sky Gift Code Not Working

mike+simmonds — Wed, 30 Mar 2022 15:19:40 GMT

Thanks for confirming @Bish11

Enjoy your movie